How to book

box office

You can book either online, in person or over the phone.

Ticket office

For tickets or information about What’s On West Suffolk events, please contact the Ticket Office at The Apex using the details below:
Tel: 01284 758000
Address: The Apex, Charter Square, Bury St Edmunds, Suffolk, IP33 3FD

Opening hours: Monday to Saturday 10am-5pm

You can purchase tickets by using one of the following payment methods: cash, cheque, VISA credit and debit cards, MasterCard, Maestro Domestic, Electron, JCB, Solo and Laser cards. Please note, we do not accept Maestro International, Amex or Diners cards.

Booking online

Browse through our What's On listings, find the event you want to attend and click the 'Book now' button on the listing page. Once you have selected your seats they will be added to your basket, you will then need to log in or create an account to proceed to checkout.

Booking by telephone

You can contact the box office on 01284 758000, during box office opening hours. If you choose to receive your tickets by post, a £1 postage fee will apply.

Booking in person

The Apex box office, situated in the foyer on the ground floor is directly in front of you as you enter the building, along with tourist information. This is also where you collect your pre-booked tickets from.

If you have any queries regarding booking tickets at The Apex, please email

See our full terms and conditions.

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