Box office

Box office contact details

Address Ticket Office
The Apex
1 Charter Square
Bury St Edmunds
IP33 3FD
Phone 01284 758000

Ticket office opening hours

The ticket office is open from 10am to 5pm, Monday to Saturday inclusive.

Please note that opening times for each venue, and event/performance times, are advertised separately.

Methods of payment

Tickets may be purchased by using one of the following methods of payment: cash, cheque, VISA credit and debit cards, MasterCard, Maestro Domestic, Electron, JCB, Solo and Laser cards.

We do not accept Maestro International, Amex or Diners cards.

Methods of booking

You can book for events online, by phone and in person.

Tickets may be collected from the Ticket Office at any time during Ticket Office opening hours.

Tickets may be posted to you for a charge of £2 per transaction if they are booked at least one week prior to the event. If a ticket is lost, tickets will not be re-issued.

When you purchase your ticket, you will be asked if you would like to make a donation towards the future programming of events.

You can also book for events via post. Please note that extra information will be required, as follows:

  1. Your name, address, daytime telephone number and email address (if any)
  2. The title of the event, date of performance, type of ticket and number of tickets required
  3. Details of any concessions or discounts available to you
  4. Payment - please make your cheque payable to West Suffolk Council.

Concessions and discounts

Concessions or discounts are available for some events.

Please call the Ticket Office for details on individual events or use the drop down list when purchasing your tickets via our website.

Where applicable, concessions will be available for children 16yrs and under or those still in fulltime education, full-time students, senior citizens over 60 and in retirement, all persons registered disabled and those in receipt of Job Seekers Allowance. Tickets for full-time students and for persons in receipt of Jobseekers Allowance will be retained at the Ticket Office and issued upon proof of right to concession.

Where applicable, discounts are available for group bookings at a reduction of £2 off the full paying adult ticket price. To make a group booking please call our Ticket Office on 01284 758000, or email us at

Disability aids and access

The Ticket Office sells and distributes tickets for all sorts of events at different venues. If you are concerned about disabled access to any event please ask.

A request to book a space for your wheelchair and a companion seat must be made clear at the time of booking an event as seating or places for the disabled may be limited. Companion seats available beside wheelchair spaces will be released once all other seats have sold out.

The Apex specifically accommodates up to five wheelchairs per performance in the stalls. Where space for a wheelchair is required it is essential it is booked via our Ticket Office - call us on 01284 758000, or email us at

As a wheelchair user you are entitled to bring a carer or friend to accompany you on your visit at half the cost of a full paying adult ticket price where concessions are available.

Once inside The Apex there are lifts to all floors. For those using mobility aids there are toilet facilities on the first floor level, and wide walkways for wheelchair users.

Those with an ambulant disability may be seated in the upper balcony floor though patrons must be able to evacuate of their own accord for Health and Safety reasons as emergency exits are only available via the stairs.

There are four parking spaces for blue badge holders located outside the basement entrance to The Apex. These are allocated on a first come first served basis.

Our infra red audio system with stethoscope headsets for those with hearing difficulties provides cover for the auditorium. If you require the use of a stethoscope headset this must be made clear at the time of booking. Headsets will be available on a first come first served basis unless they have been booked in advance.

Assistant dogs are welcome in all parts of The Apex. When making your booking please advise the Ticket Office so we can make your visit as enjoyable as possible.

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